At The Legal Hub we seek to provide the best possible service. To achieve this, we may need to collect personal information about yourself and the circumstances surrounding your legal matter.
It is important for us to ensure you are confident that any personal information you provide to us is treated in the appropriate manner and with the appropriate degree of privacy.
The terms “The Legal Hub”, “us”, “our” or “we” refers to PROFESSIONALS HUB PTY LTD T/A THELEGALHUB.COM.AU, ABN 34 166 538 807 the company whose registered office contactable via Level 23, 345 Queen Street, Brisbane Qld 4000, or via email at stephen@thelegalhub.com.au. The term “you” or “your” refer to you.
WHAT DOES "PERSONAL INFORMATION" MEAN?
Personal information is any information about you that identifies you or by which your identity may be reasonably determined.
family information (e.g. names of relatives, their relationship to you).
We may record anonymous information which tells us about visitors to our website but not the identity of those visitors. For example, we may collect information about the date, time and duration of those visits and which pages of our website are being commonly accessed. We may also use “cookies” that are small pieces of information that allow an organisation to track websites browsed by you. You may be able to adjust your browser to disable cookies. However, if you do disable cookies, you may not be able to interact with our website or take advantage of the improved functionality that cookies enable.
HOW DOES THE LEGAL HUB COLLECT YOUR PERSONAL INFORMATION?
We will collect your personal information from you or your financial adviser.
Collection of your personal information may occur in a number of ways including:
information that is entered into the websites legalconcierge.com.au and thelegalhub.com.au;
taking instructions from you (in person, by telephone or by electronic communication);
contact with an accountant, financial adviser or any other person, on your behalf, and at your request, to obtain such information;
you entering data into our website.
It is possible that we may collect personal information about you from other sources without your direct knowledge.
HOW DOES THE LEGAL HUB HOLD YOUR PERSONAL INFORMATION
We hold personal information:
physically:
on our premises;
with third party storage providers;
electronically:
on internal servers;
with a third party data storage provider.
We access electronic data from internal and external servers by secure login/connection.
Our agreements with third party service providers contain obligations relating to confidentiality and security.
Information which we collect may be stored and processed in and transferred between the countries abroad in which we operate to enable the use of that information in accordance with this Privacy Policy.
We will take all steps necessary to ensure that the countries and jurisdictions which house the servers and storage sites have at least the same level of privacy protection as enshrined within Australia and particularly the Privacy Act 1988 (Cth).
You agree to such cross-border transfers of personal information.
THE PURPOSE OF COLLECTING AND USING YOUR PERSONAL INFORMATION
The Legal Hub collects and holds personal information about you in order to provide our services to you. Personal information is used only for the purpose for which it is submitted or for such other secondary purposes that are related to that purpose, unless we disclose other uses in this privacy policy or at the time of collection.
We collect your personal information for purposes including:
supplying to you the services which you have requested, including as applicable, the coordinating of legal services for you;
providing your personal information to law firms for the purpose of supplying you with the legal services you requested;
contacting and communicating with you;
administering the website, thelegalhub.com.au and legalconcierge.com.au;
enabling your access to use the website services;
organising safe custody of your documents;
sending you statements and invoices and collecting payments from you;
enabling your access to website services;
providing you with legal news updates;
conducting feedback surveys;
sending to you marketing communications.
WHO DOES THE LEGAL HUB DISCLOSE YOUR PERSONAL INFORMATION TO?
We may disclose your personal information to a person outside of The Legal Hub:
where necessary in connection with the purpose for which it was collected; or
if required by law; or
if you consent to the disclosure; or
otherwise as permitted by the Privacy Act 1988 (Cth).
Some examples of persons outside The Legal Hub to whom we may disclose your personal information are:
law firms who we are coordinating the delivery of estate and business succession planning for you;
your professional advisers (e.g. financial adviser and accountant - to assist us in giving full and proper advice to you);
contractors (who provide administrative or secretarial services to us).
THE SECURITY OF YOUR PERSONAL INFORMATION
The Legal Hub will take all reasonable precautions to safeguard personal information that is held by us, either on a physical file or on computer, from loss, misuse, unauthorised access, modification or disclosure.
To ensure that your personal information is secure, The Legal Hub employs a number of means, including:
external and internal premises security;
the requirement for all employees to enter into a confidentiality agreement;
computer firewall protection;
up-to-date technology and computer maintenance to prevent unauthorised access;
restricted access to personal files and information;
document handling and shredding procedures with respect to personal information.
When The Legal Hub no longer requires your personal information and the retainer has been completed we will make an electronic copy of your file for retention and securely destroy the physical file. The information will be deleted from our main computer system after seven years if you request us to do so.
ACCESSING YOUR PERSONAL INFORMATION
At any time you may give notice to The Legal Hub that you wish to access your personal information that we hold.
In order that this information is made available to you notice is required so that we may have the documentation ready for your inspection. Where the information is held offsite, The Legal Hub reserves the right to charge a fee to cover the cost of retrieval and supply of the information to you.
We will endeavour to handle all requests for access to personal information as quickly as possible and provide that information to you within seven days of receipt of that request. However, some requests may take longer to process because of the volume of documents and information held by us.
You may only access your own personal information. Any personal information held on your file, in respect of any other person, will not be disclosed to you.
The Legal Hub retains the right to deny access to personal information where the information may relate to existing or anticipated legal proceedings between The Legal Hub and you, or where access may be regarded as frivolous or vexatious. The Legal Hub is also under obligation by law, in some circumstances, to deny access to your personal information.
If we deny you access to your personal information, reasons for that denial will be provided.
Should you wish to access your personal information, please contact The Legal Hub on (07) 3231 0600 or in writing to GPO Box 1089, Brisbane, Qld 4001. When you access your personal information, we may require proof of identify from you and will require you to sign a document stating that you have accessed your information.
ENSURING YOUR PERSONAL INFORMATION IS UP TO DATE
The effective and proper provision of our services to you can only occur when the personal information that we hold is current and up to date. In this regard it is important that, during the course of your relationship with The Legal Hub, you notify us of any changes to your personal information which we hold, including our contact details.
If personal information we hold about you is not accurate you may request that it be corrected by contacting us at stephen@thelegalhub.com.au or Level 23, 345 Queen Street, Brisbane, Queensland 4000 or alternatively edit your information once you have logged on to legalconcierge.com.au.
EMAIL COMMUNICATIONS
The Legal Hub will correspond with you by email where you consent to that occurring. Where you communicate with us by email, or provide us with your email address, you are taken to have consented to us communicating with you by email (unless you explicitly tell us otherwise). Email may not be a secure way to communicate your personal information to us and as such, we recommend that personal information should be delivered to us through secure means.
OTHER WEBSITES
This website contains links to other websites. We are not responsible for the privacy policies or practices of any third party websites or third parties.
DIRECT MARKETING
The Legal Hub may from time to time use your personal information, such as your address or contact details, to provide you with information about other services that we offer.
If at any time you do not wish to receive any information about these services please feel free to contact us at stephen@thelegalhub.com.au or Level 23, 345 Queen Street, Brisbane, Queensland 4000 and will not send you any further material.
CHANGES TO THIS PRIVACY POLICY
We may change this privacy policy from time to time. Changes will be published to our website.
COMPLAINTS ABOUT BREACHES OF PRIVACY
If at any time you believe that The Legal Hub has wrongfully disclosed your personal information or has breached this privacy policy, then you may lodge a complaint with us at stephen@thelegalhub.com.au or Level 23, 345 Queen Street, Brisbane, Queensland 4000 .
If you are not satisfied with the response you receive from The Legal Hub, you may contact the Office of the Australian Information Commissioner by phoning 1300 363 992 or writing to the Director of Privacy Case Management, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001.